If you do not take care to ensure that the site you are visiting for making an online payment is technically secure, your passwords and credit card details can be compromised and a duplicate credit card bearing the same data as yours can be generated.
A typing error while entering the website address may lead you to a fraudulent website specifically created to capitalise on such errors – which is why you need to make sure the website address is correct before you initiate a transaction.
You would also do well to seek all information about the offer, including contact details of the Internet merchant. Keeping a record of your online shopping, by taking a printout of the transaction details, is important. Also, while using the net banking facility, if the online shopping portal prompts you for username and password, steer clear of it.
You should trust only those portals that redirect you to your bank’s website for such purposes.Never respond to ‘phishing’ emails asking for your personal information and passwords.
You need to remember that no bank or financial institution will ask for such sensitive information over email. Installing an anti-virus software application would also go a long way in keeping your computer and, thereby, all your private information secure.
If you ignore the fineprint of your bank and credit card documents, it deprives you of the knowledge of your rights.
“For example, if you see a transaction on your credit card statement which you haven’t executed, you have the right to raise the issue with the bank,” says Mr Srinivasu. For this purpose, you need to constantly monitor your statements.
With the advent of bank and card statements, many tend to neglect going through the documents, unlike earlier, when the good-old habit of updating the pass book kept them abreast of their account details.
Finally, if you believe that your account has been misused, you have the option of seeking legal help. The law provides for civil as well as criminal remedies if your bank account /credit card/ debit card has been misused.
“An FIR should be filed immediately for theft (section 378 IPC), fraud and cheating (Section 415 IPC) and criminal breach of trust (Section 405 IPC, if the crime is committed by a person known to the victim).
Usually these offences attract a punishment of approximately three years or fine or both. In case the bank is involved in this conspiracy, a consumer action can also be initiated for unfair trade practice and deficiency in services where compensation can also be awarded, apart from criminal remedies,” informs Ms Seth.
Moreover, the Information Technology Act, 2000 has laid down provisions for punishing those indulging in hacking or gaining unauthorised access to others’ computers.